Privacy & Confidentiality Policy

1. Purpose

REHABIT Pty Ltd is committed to protecting the privacy of personal and health information collected through in-person services and online interactions, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What We Collect

We collect information necessary to provide safe and effective services, including:

• Personal details (e.g. name, contact information, date of birth)
• Health information relevant to your care
• Information from referrers or authorised representatives
• Website data (see Section 5)

3. How We Collect Information

Information is collected:

• Directly from you (in person, phone, email, forms)
• From healthcare providers or representatives (with consent)
• Through our website and digital tools

4. Why We Collect It

We use your information to:

• Deliver exercise physiology services
• Communicate with you and your care team
• Meet legal and funding requirements (e.g. NDIS, My Aged Care)
• Manage bookings, billing, and service quality

5. Website, Cookies & Analytics

Our website may use cookies and tools such as Google Analytics to collect:

• IP address and device information
• Website usage data (pages visited, time on site)

This data is generally de-identified and used to improve website performance and user experience. You can disable cookies via your browser settings.

6. Use and Disclosure

We may use or share your information:

• To provide services
• With your consent
• With relevant providers (e.g. GP, specialists, support coordinators)
• When required by law

We take reasonable steps to ensure third parties handle your information appropriately.

7. Storage and Security

We store information securely using:

• Password-protected systems
• Secure physical storage
• Restricted staff access

We take reasonable steps to protect your information from misuse or unauthorised access.

8. Overseas Disclosure

Some digital systems may store data overseas. We take reasonable steps to ensure these providers comply with Australian privacy standards.

9. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

10. Privacy Breaches

Any data breach is managed in line with legal requirements, including notification to affected individuals and the Office of the Australian Information Commissioner where required.

11. Contact

Director: Jessica Northcott
Phone: (08) 7002 9696
Address: 568 Lower North East Road, Campbelltown SA 5074